Refund policy
RETURNS, EXCHANGES, AND WARRANTIES
ENHANCE YOUR PLACE will accept a return on most items that are in new, unused/unopened condition, and are not custom or specially ordered within twenty (20) days of delivery for a refund, less any shipping and handling charges, and less a minimum of twenty five percent (25%) restocking fee, but up to (50%) depending on the vendor and product ordered. All returns, exchanges, and warranties are subject to the Terms and Conditions.
If your product is not functioning properly, please call ENHANCE YOUR PLACE Customer Service Department as soon as possible (but not later than twenty (20) days from purchase). In most instances, support representatives can assist you in diagnosing and resolving your product problems. However, in instances where a product is truly defective, the manufacturer of the product, or ENHANCE YOUR PLACE in its sole discretion, will repair or replace the product, in whole or in part as necessary, with an even exchange of the same item or replacement parts, subject to in-stock availability. Replacement items ship the same week the defective item is received and inspected. The user must return the item to the store or send it, but in that case he or she is responsible for the shipping costs to ship the defective product back to ENHANCE YOUR PLACE. Be sure to obtain a tracking number for your return items sent to ENHANCE YOUR PLACE.
With your purchase of any product from the Site, you shall be provided with the product manufacturer’s warranty, if any. ENHANCE YOUR PLACE will provide any warranties on products manufactured by ENHANCE YOUR PLACE purchased on the Site.
RETURNS ON RETURNABLE ITEMS
Returns on returnable purchases must be made within 20 days of purchase in the original container. Unopened appliances may be returned, less cost of return shipping and 25% restock fee. Opened appliances may be returned, less return shipping and 40% restocking fee. Standard Kitchens or fire features may be returned, less cost of shipping and 25% restocking fee. Custom Kitchens or fire features may not be returned. Customers are responsible for paying shipping on all returned items. Applicable restocking fees will be charged to the customer for all returned items. If the goods cannot be sold in new condition a refund cannot be issued. To request the return of a returnable item contact ENHANCE YOUR PLACE Customer Service, have a copy of your receipt and reason for the return. Shipping charges are non-refundable.
CONSUMER/END PRODUCT USER’S RIGHT TO CANCEL
ENHANCE YOUR PLACE complies with all federal, state, and local laws of the area in which they conduct business. In the event that a buyer exercises his or her right to cancel a sale, ENHANCE YOUR PLACE will replace the product for the Distributor, pursuant to ENHANCE YOUR PLACE return policies. Orders for appliances or for standard outdoor kitchens/fire features may be cancelled WITH written notice prior to shipment with no cancellation fee. Given the high cost to ship these items, after Coyote or Napoleon appliances or standard outdoor kitchens/fire features have been shipped, but prior to delivery, these items will be subject to a 15% cancellation fee. Since custom outdoor kitchens/fire features have limited resale value, once a custom outdoor kitchen/fire feature blueprint has been approved, these orders will be subject to a 30% cancellation fee, which increases by an additional 15% if the order is already finished.
PURCHASE AND PRODUCT PRICING
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, an error in pricing, product information, or otherwise, ENHANCE YOUR PLACE shall have the right to refuse or cancel any orders placed for that product(s) listed at the incorrect price. ENHANCE YOUR PLACE shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and the User’s credit card charged. If the User’s credit card has already been charged for the purchase and the order is canceled, ENHANCE YOUR PLACE shall issue a credit to the User’s credit card account in the amount of the charge.
Unfortunately, we cannot accept returns on sale items or gift cards.